Terms & Conditions

Terms & Conditions
Order Acceptance
Your order is confirmed only when we send a formal confirmation email to your provided address. We reserve the right to cancel orders for:
  • Stock shortages (for non-custom items—we’ll notify you and offer a full refund, prioritizing Diaper orders).
  • Pricing errors (e.g., incorrect sale prices due to website glitches—we’ll cancel and explain the issue).
  • Incomplete delivery information (e.g., missing house number for a Walsall address—we’ll contact you to confirm before canceling).
  • Suspected fraudulent activity (e.g., invalid payment details, duplicate orders with the same address).
Payment Terms
  • Accepted Methods: Major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna (buy now, pay later—split into 3 interest-free installments for orders over $30).
  • Payment Security: All payments are processed via PCI DSS-compliant gateways—your financial data is never stored on our servers.
  • Deposits: Customized items (e.g., personalized Baby Bottles) require a 30% deposit at order placement; the remaining 70% is due before shipping.
Product Descriptions
We strive for accurate details (sizes, materials, safety features) and images, but minor variations may occur (these do not count as “misrepresentation” under UK law if trivial):
  • Color Differences: Baby Bottle hues or Diaper packaging colors may vary slightly due to batch production.
  • Size Variances: Diaper absorbency may have minor differences (all meet our leakage protection standards).
  • Ingredient Notes: Baby Wipe ingredient lists may update slightly (we always maintain safety and hypoallergenic standards).
We resolve significant discrepancies (e.g., a “BPA-free” Bottle that isn’t) via return/exchange at no cost to you.
Limitation of Liability
Our liability is limited to the purchase price of the item(s). We are not responsible for indirect damages, including:
  • Baby discomfort from improper use (e.g., wrong Diaper size leading to leaks—follow size guides).
  • Health issues from non-defective products (e.g., Diaper rash due to baby’s skin sensitivity—consult a pediatrician).
  • Delivery delays affecting urgent needs (we prioritize Diaper orders and notify you of delays within 24 hours).
Updates to Terms
We may revise these terms to reflect changes in business practices (e.g., new baby product safety standards) or legal requirements (e.g., GDPR updates). Updated terms are posted on our website—your continued use of our services constitutes acceptance. We notify you of major changes via email (if you opted in to communications).